Delivery is global and includes either white glove (2-man, room of choice and packaging removal) or kerbside (palleted and placed at the street address only). Deliveries to the United States, United Kingdom, France and Belgium include the white glove service. All other locations are kerbside and so the white glove service must be requested in advance as surcharges will apply.

Our priority is always to ensure your furniture is treated with the utmost of care by selecting the best logistical partners to handle your furniture. Items of high value and heavy weight must be handled with extra care and so do not travel through your typical logistics channels. With this in mind, we will not compromise safety over speed and so your patience and understanding is an essential requirement during these final stages.

Below is an outline of how your furniture will be handled:

Stage 1: Collection

Your consignment is collected within 5-7 working days of the final payment date

Stage 2: Planning

The delivery company will contact you directly as soon as they have a scheduled date for your area (within 5-7 working days). For clients outside Europe, the planning phase begins shortly after your consignment reaches the nearest port and clears customs (the shipping schedule will be shared with an estimated arrival date).

Stage 3: Delivery

Your consignment is loaded onto a vehicle and delivered within 5-10 working days. For deliveries outside Europe these timescales will vary depending on your exact location.

Total time approx. 10-15 working days (15-30 working days if outside europe)

For practical reasons, it is usually not possible to specify an exact day/time with the carrier and so any agreed time slot must be confirmed directly by the carrier in accordance with their scheduled runs. Any special conditions outside the standard delivery service such as equipment hire for restricted access, restricted time slots or fast-track courier services must be discussed in advance (surcharges and delays may apply).